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Shipping Store Return Policy for ArtsCreatives At ArtsCreatives, we strive to ensure your satisfaction with every purchase. However, if you need to return a print-on-demand item, please review our return policy below: 1. Eligibility for Returns: Print-on-demand items are eligible for return within twenty one days from the date of delivery. To be eligible for a return, the item must be unused, undamaged, and in its original packaging. 2. Non-Returnable Items: Customized or personalized items with specific customer requests beyond standard design customization. Items damaged after delivery due to customer mishandling or misuse. 3. Return Process: To initiate a return, please contact our customer service team within the specified return period. Provide your order number and details of the item(s) you wish to return. Our team will guide you through the return process and provide you with a return shipping label, if applicable. 4. Return Shipping: Depending on the reason for the return and your location, return shipping costs may be the responsibility of the customer or ArtsCreatives. If the return is due to a defect or error on our part, ArtsCreatives will cover the return shipping costs. 5. Refund Process: Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original method of payment within Seven working days. 6. Exchanges: We currently do not offer direct exchanges for print-on-demand items. If you wish to exchange an item, please follow the return process outlined above and place a new order for the desired item. 7. Refund Exceptions: Refunds will not include any shipping charges incurred on the original order, unless the return is due to an error on our part. 8. Damaged or Defective Items: In the rare event that you receive a damaged or defective print-on-demand item, please contact us immediately with photos of the damage or defect. We will work swiftly to resolve the issue and provide a replacement or refund as necessary. 9. Restocking Fee: A restocking fee may be applied to returns of print-on-demand items at the discretion of ArtsCreatives, particularly for large or customized orders. 10. Policy Changes: ArtsCreatives reserves the right to update or modify this return policy at any time without prior notice. Any changes will be effective immediately upon posting to our website. By making a purchase from ArtsCreatives, you agree to abide by the terms and conditions outlined in this return policy. If you have any questions or concerns regarding our return policy, please don't hesitate to contact us. We're here to assist you every step of the way. Thank you for shopping with us! ArtsCreative WhatsApp: 1268 725 6084 email: [email protected]